TIM Portals
Client: TIM
My Roles: Tech Director and risponsible for the entire operation.
Scope
For almost three years, I was responsible for managing the huge website TIM Portals, with more than 2.000 pages and millions of unique daily visitors, leading a multidisciplinary team of 27 professionals, including Scrum Masters, UX Designers, UX Writers, Frontend and Backend Developers, and DevOps, divided into 6 agile squads, delivering over 600 activities monthly.
The entire operation running with agile methodology, managed through KanBan boards in Jira, with planning ceremonies, storypoints based on Planning Poke, daily-meetings, retrospectives operated with EasyRetro.
Among the activities were the evolution of the Design System, with almost 80 components, navigation flows, module implementation, component development, and integration of the Drupal Platform with various TIM internal services and applications, improvements related to performance, usability, SEO, orchestration of backups and deployment processes in Acquia Environment, and content updates.
Reporting to me were three leaders:
Product Designer Manager, overseeing 12 UX professionals;
Technology Manager, managing 9 Developers and DevOps;
Agile Coach, supervising 3 Certified PSM Scrum Masters, who organized squad operations, their ceremonies, and generated productivity control reports
Last year, our 12-month report demonstrated that in all 12 months we delivered above what was foreseen in the contract, which on an annual average represented 33% of operational optimization. This result was not created overnight, but it was possible due to the consistent use of the continuous review process of the operation through technology, and mainly the established operation leadership principles.
Micro Interaction Concept Video
